Help
Support
Questions, problems, or requests about your account or data? Email us and we'll get back to you.
Contact
Email support@emberjewelry.ai. Please include the email address you sign in with (for Sign in with Apple, the address Apple shows in your Apple ID settings under Sign in with Apple) and, if it helps, a screenshot of the problem.
Signing in
You can use EMBER as a guest, or sign in with email and password, with Google, or (in the iOS app) with Apple. Forgot your password? Use "Forgot password?" on the sign-in screen.
Subscriptions and restoring purchases
Subscriptions bought in the iOS app are billed by Apple. To cancel or change one, open Settings on your iPhone, tap your name, then Subscriptions — or manage App Store subscriptions. To restore a purchase on a new device, sign in to the same EMBER account and tap Restore Purchases in Account > Plan & Billing. Subscriptions bought on our website are managed from your account page on emberjewelry.ai. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com; see our refund policy for website purchases.
Deleting your account
In the iOS app, go to Account > Account Settings > Delete my account; on the web, go to your account page. Deletion takes effect after a 14-day grace period, during which you can cancel it. Our Privacy Policy explains what is deleted. Deleting your account doesn't cancel an App Store subscription.